Our Work

Three Important Lessons We’ve Learned

In the mail, online, on the phone, and by every channel, avoid a critical mistake made by many organizations – including some of the biggest non-profits at work: placing your non-profit, not your donor, at the center of your fundraising efforts.  Years of experience and testing have taught us that:

  • Spotlighting the good work and efficiency of your organization is important, but not as important as a storyline that reinforces a donor’s feeling that he/she is needed and appreciated.
  • Organizations that overemphasize accomplishments and downplay needs in hopes of building
    donor confidence, often achieve the opposite.  “All is well, we don’t need you,” is the subliminal message donors take in.  If you paint a perfect picture, they may admire you, but they won’t support you.  Show some vulnerability.  Donors will appreciate your honesty, feel needed, and many will step up to help.
  • The most effective appeals for non-profits are upbeat and positive in tone.  Yes, they should
    highlight hardships and challenges, but hope, rather than doom and gloom, ultimately wins the day.  And, always, always, always, show donors that their support matters.

Develop and cultivate sustaining relationships with your prospects and supporters … treat them with consideration for their own beliefs and feelings … and express gratitude and heartfelt thanks for their ongoing support.

The result?  You’ll grow a data base of loyal, dedicated donors who support your campaigns, year after year.

Katapult MarketingThree Important Lessons We’ve Learned